Refund Policy

1. Overview

This Refund Policy describes the circumstances under which Munaqsa may provide refunds for fees paid on the platform. By making a payment, you agree to the terms set out below.

2. General Refund Eligibility

Refunds are evaluated on a case-by-case basis and are only issued where expressly provided in this policy or where required by applicable law. Refunds, where granted, will be made to the original payment method used for the purchase.

3. Subscription Fees

Subscription fees are generally non-refundable. You may cancel your subscription at any time, and your access will continue until the end of the current billing period. No partial refunds are provided for unused portions of a billing period.

4. Tender Access Payments

Fees paid to access a tender are non-refundable once the tender documents have been accessed. In cases where access could not be delivered due to a technical failure on our part, you may request a refund by contacting us within seven (7) days of the failed access attempt.

5. Credits

Credits purchased on the platform are non-refundable. Credits are valid for the period disclosed at the time of purchase and may expire if unused within that period.

6. Non-Refundable Items

The following are non-refundable:

• Subscription fees and any partial billing periods.
• Tender access payments after documents have been accessed.
• Purchased credits, whether used or unused.
• Any fees incurred as a result of a breach of our Terms of Service.

7. How to Request a Refund

To request a refund, contact our support team at support@munaqsa.com with your account details, the transaction reference, and the reason for your request. We may require additional information to verify your request.

8. Processing Time

Approved refunds will be processed within fourteen (14) business days. The time it takes for the funds to appear in your account depends on your payment provider.

9. Chargebacks

If you initiate a chargeback or dispute with your payment provider, we may suspend or terminate your account while the dispute is investigated. We encourage you to contact us before initiating a chargeback so we can attempt to resolve the issue directly.

10. Changes to This Policy

We may update this Refund Policy from time to time. Changes will take effect when posted on this page. Your continued use of the platform after any changes constitutes acceptance of the updated policy.

11. Contact Information

For questions about this Refund Policy, please contact us at:

• Email: support@munaqsa.com
• Address: Cairo, Egypt